Service Administration – Document Solutions [Tauranga]

We are looking for a person who thrives in administration and service coordination – to work alongside the Elite Admin and Document Solutions Teams, based in our Tauranga office.  This is a permanent office-based role, 8.00am-5.00pm – Monday to Friday.

If you are a friendly, confident, experienced, and proactive person with sound business administration and/or service controller skills, then you could be just who we are looking for!  The person we are looking for is a positive, well-presented, personable, and collaborative team player.  Each person in our team plays a vital role in ensuring everything runs smoothly and cohesively, and your role covers a wide range of general and specialist admin activities helping to make our Tauranga office a great place to be.

Does this sound like you?

• Computer savvy and having a keen interest in technology – with good skills across the Microsoft suite of products
• It would be a distinct advantage if you are confident working in ConnectWise
• Experience in an Admin and/or Service Controller role – with top-notch communication (written and verbal), customer service skills and an eye for detail
• Take ownership and show initiative
• Remain calm and unflappable and make sound problem solving decisions – being resilient enough to stick with something until it’s sorted
• Present yourself professionally both in appearance and in conversation with clients and with your team
• Stable work history and proven successful experience in a team environment.

In this role your duties may include, but are not limited to:

• Providing admin support, delivering a professional, smooth experience for each client
• Working closely with the Sales, Technical and Admin teams across all three branches
• Interacting with clients via phone and email, and helping with their enquiries at the same time as showing that you understand service excellence
• Ordering, receiving, processing and dispatching stock
• Managing and monitoring the service queue and dispatching Engineers
• Managing and monitoring the Document Solutions portals – FM Audit, ECC and KFS
• Shared Reception duties with other Admin team members (welcome visitors, answer calls etc)
• Other general office tasks to keep the overall office running smoothly, happily, and efficiently.

Elite Business Systems is a Technology Solutions Partner founded in 1988, and across the group has branches in Tauranga, Hamilton and Auckland. We have a key focus on building long-lasting business relationships.  As a team of approximately 50, we have earned a great reputation for working with a high level of skill and character and providing proactive service to make our clients’ day.

If you believe you have the personality, flair, and experience to be successful in this position we would like to hear from you. Please apply today!